Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@catfishpro.com.
Returns (Before or after 30 Days)
We offer a 30-day return window, allowing you to request a return within 30 days of receiving your item. Customers are responsible for all return shipping costs. All returns are subject to approval, and we reserve the right to deny any return at our sole discretion based on item condition, usage, or compliance with this policy.
Returns requested after 30 days may be accepted at our discretion, provided the item is unused, unopened, and returned in its original packaging and condition. A 30% restocking fee will apply to all approved returns made after the 30-day period, regardless of product category or order value.
The restocking fee is calculated based on the item’s original retail price prior to any discounts or promotional pricing.
To start a return, you can contact us at mike@catfishpro.com. Please note that returns will need to be sent to the following address:
P.O. 252, Tontitown, AR 72770
If your return is accepted, you will be responsible for paying for the return shipping. Items sent back to us without first requesting a return will not be accepted. NO ITEMS THAT HAVE BEEN OPENED OR USED WILL BE ELIGIBLE FOR RETURN.
You can always contact us for any return questions at mike@catfishpro.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as our Catfish Pro Catfish Bait
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@catfishpro.com.
